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Feedback & Complaints

Your voice matters to us. Whether you want to share a compliment, make a suggestion, or raise a concern, we are committed to listening and improving.

Compliments

Tell us what we are doing well so we can keep delivering the support and services you love.

Suggestions

Have an idea on how we can improve our services or operations? We would love to hear it.

Complaints

If something has gone wrong, let us know. You have the right to make a complaint.

How We Handle Your Feedback

We follow a transparent, structured, and confidential resolution process.

1. Receipt & Acknowledgment

We log your feedback and acknowledge receipt within 2 business days.

2. Review & Assessment

Our management team investigates the matter thoroughly, maintaining strict confidentiality.

3. Resolution & Outcome

We provide a clear response, outline actions taken, and ensure the resolution meets your satisfaction.

External Support & NDIS Commission

If you are not satisfied with our resolution, or if you prefer not to raise the issue with us directly, you have the right to contact the NDIS Quality and Safeguards Commission at any time:

  • Phone: 1800 035 544 (free call from landlines) or TTY 133 677
  • National Relay Service: Ask for 1800 035 544
  • Website: ndiscommission.gov.au

You may also seek support from an independent advocate through the National Disability Advocacy Program (NDAP).

Get In Touch With Our Team

We’re here to listen to your experiences, resolve any concerns, and ensure you receive the highest standard of support. Share your feedback, compliments, or complaints with our team below.