Our Commitment to Digital Accessibility
Community Support Squad is dedicated to providing a website that is welcoming, easy to navigate, and barrier-free for all people, regardless of ability, technology, or access requirements.
Accessibility Guidelines & Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These international guidelines establish best practices to ensure digital content is accessible for individuals with visual, auditory, motor, cognitive, and neurological differences.
Our design framework prioritises clean structure, high-contrast visual cues, neuroaffirming readability, and full compatibility with assistive technologies.
Core Accessibility Principles
- Perceivable: Information presented with clear contrast & alt text
- Operable: Full keyboard navigation & accessible touch targets
- Understandable: Plain English, predictable layouts & clear forms
- Robust: Broad compatibility with screen readers & devices
Built-In Accessibility Features
We implement proactive design and technical practices to ensure seamless usability across all modern browsers and assistive software.
Keyboard Navigation
All menus, forms, buttons, and accordion tabs are fully operable using standard keyboard navigation (Tab, Enter, Space).
High Contrast & Legibility
Typography and background colors follow WCAG AA contrast ratios, ensuring text remains sharp and easy to read.
Screen Reader Support
We structure pages using semantic HTML markup, ARIA landmarks, and descriptive image alternative text (alt text).
Plain English Content
We write in straightforward, clear language, breaking down complex NDIS terminology into practical information.
Text Scaling & Zoom
You can zoom text up to 200% without loss of content or functional breakage using your browser zoom controls.
Accessible Forms
All input fields feature clear labels, helpful error notifications, and large touch targets for easy completion.
Need Information in an Alternative Format?
We recognise that people have diverse communication styles and preferences. If you need any of our website information, service agreements, or referral materials in an alternative format, please let us know.
We can provide materials in Easy Read, Large Print, Plain Text, or discuss them with you over the phone.
Other Ways to Reach Us
- Call us on 0448 067 408
- Email support@communitysupportsquad.com.au
- Ask a family member, friend, advocate or Support Coordinator to contact us for you
- Use a free interpreter through TIS National on 131 450
- Use the National Relay Service on 1800 555 660 if you are deaf or have difficulty hearing or speaking
If you would like information from this site in another format — large print, Easy Read, or read to you over the phone — ask us and we will arrange it.
Feedback & Accessibility Assistance
We continuously review our website to identify and eliminate barriers. If you encounter any accessibility issues or have suggestions on how we can improve, please get in touch with our team.
⚡ We respond to all accessibility feedback within 48 hours
