Real Support. Real Connections. Real Change.
Victoria, Australia
Crisis Resource Guide
This guide contains contacts and information for times when you need help — whether that's a mental health crisis, family violence, housing emergency, substance use concern, or another urgent situation.
You don't have to be in immediate danger to reach out. If something doesn't feel right, please call.
Mental Health Crisis Support
If you or someone you know is experiencing a mental health crisis, the following Victorian services can help. You do not need a referral or Medicare card for most of these services.
| Service | Phone Number | Hours |
|---|---|---|
| Mental Health & Wellbeing Access Line | 1800 595 212 | 24/7 |
| Nurse-on-Call | 1300 60 60 24 | 24/7 |
| Suicide Call Back Service | 1300 659 467 | 24/7 |
| SANE Australia Helpline | 1800 187 263 | Mon–Fri, 10am–12am |
| MensLine Australia | 1300 78 99 78 | 24/7 |
| Kids Helpline | 1800 55 1800 | 24/7 |
| Head to Health (Melbourne) | 1800 595 212 | 24/7 |
Mental Health Crisis Assessment & Treatment (CAT) Teams
CAT Teams provide free, rapid assessment and support during a mental health crisis. They can come to you.
| Region | Service | Phone |
|---|---|---|
| Inner Melbourne | Melbourne Health CAT | 1300 651 251 |
| Eastern Melbourne | Eastern Health CAT | 1300 721 927 |
| Northern Melbourne | Northern Health CAT | 1300 679 436 |
| Southern Melbourne | Monash Health CAT | 1800 008 774 |
| Western Melbourne | Western Health CAT | 1800 011 511 |
| Barwon (Geelong) | Barwon Health CAT | 1300 094 187 |
| Ballarat / Grampians | Grampians Health CAT | 1800 806 061 |
| Loddon / Campaspe | Bendigo Health CAT | 1800 350 744 |
| Gippsland | Latrobe Health CAT | 1800 003 342 |
| Albury-Wodonga | Border Mental Health | 02 6058 4444 |
If You Are Concerned About Someone Else
- Stay calm and listen without judgement
- Ask directly: "Are you thinking about suicide?" — asking does not increase risk
- Stay with the person if they are in immediate danger
- Remove access to means if safe to do so (e.g. medications, sharp objects)
- Call 000 if there is immediate risk to life
- Call the Mental Health & Wellbeing Access Line on 1800 595 212 for guidance
Suicide & Self-Harm Support
If you are having thoughts of suicide or self-harm, please know you are not alone. Reaching out is a sign of strength, not weakness. The services below are free, confidential, and available now.
| Service | Phone Number | Hours |
|---|---|---|
| Suicide Call Back Service | 1300 659 467 | 24/7 |
| Mental Health & Wellbeing Access Line | 1800 595 212 | 24/7 |
| Orygen (under 25) | 1800 888 320 | 24/7 |
| Headspace (online/phone) | 1800 650 890 | 9am–1am daily |
| Safe Steps (intersects family violence) | 1800 015 188 | 24/7 |
Text & Online Support Options
Not ready to talk? That's okay. Try these text or chat-based options:
| Service | How to Access | Hours |
|---|---|---|
| Lifeline Text | Text 0477 13 11 14 | Mon–Sun 12pm–12am |
| Beyond Blue Chat | beyondblue.org.au/get-support/online-chat | 24/7 |
| Suicide Call Back Service | suicidecallbackservice.org.au | 24/7 |
Family Violence & Domestic Abuse
Family violence includes physical, emotional, sexual, financial, and psychological abuse. It can happen to anyone. If you are in an unsafe situation, help is available 24/7.
| Service | Phone Number | Hours |
|---|---|---|
| Safe Steps (Victoria) | 1800 015 188 | 24/7 |
| The Orange Door | 1800 512 359 | Mon–Fri 9am–5pm |
| 1800RESPECT | 1800 737 732 | 24/7 |
| Women's Domestic Violence Crisis Service | 1800 015 188 | 24/7 |
| inTouch (CALD communities) | 1800 755 988 | Mon–Fri 9am–5pm |
| Rainbow Door (LGBTIQ+) | 1800 729 367 | Mon–Fri 10am–5pm |
| Men's Referral Service | 1300 766 491 | 24/7 |
About The Orange Door
The Orange Door is a free service that connects people experiencing family violence with specialist support, safety planning, and referrals to housing, legal help, and more. Located across Victoria.
- You don't need to be in crisis to contact The Orange Door
- They support adults, children, and young people affected by family violence
- Interpreters are available on request
- You can walk in or call ahead
Alcohol & Drug Support
If you or someone you care about is struggling with alcohol or drug use, support is available without judgement. These services are confidential.
| Service | Phone Number | Hours |
|---|---|---|
| DirectLine (Victoria) | 1800 888 236 | 24/7 |
| Alcohol & Drug Foundation Helpline | 1300 858 584 | Mon–Fri 8am–5pm |
| Turning Point | 1800 888 236 | 24/7 |
| Dual Diagnosis Victoria | 1800 888 236 | 24/7 |
| Narcotics Anonymous Victoria | 1300 652 820 | 7 days |
| Al-Anon / Alateen (for families) | 1300 252 666 | 7 days |
- You will speak with a trained counsellor
- You can remain anonymous if you choose
- They can help with information, crisis counselling, and referrals
- No judgement — these services exist to help
- Interpreter services are available
Homelessness & Housing Crisis
If you are without safe housing, sleeping rough, or at risk of eviction, support is available. You may also be eligible for emergency accommodation.
| Service | Phone Number | Hours |
|---|---|---|
| Launch Housing (Melbourne) | 1800 825 955 | 24/7 |
| Salvation Army Crisis Line | 1300 363 622 | 24/7 |
| Housing Call Centre (Vic) | 1300 650 172 | Mon–Fri 8am–5pm |
| Tenants Victoria | 1300 55 45 59 | Mon–Fri 9am–5pm |
| Homeless Persons' Legal Clinic | 03 9652 0999 | By appointment |
| WIRE Women's Housing (Vic) | 1300 134 130 | Mon–Fri 9am–5pm |
Emergency Accommodation Pathway
If you need a place to stay tonight, please follow the below steps:
- 1Call for crisis help: Call the free 24-hour Victorian Statewide Homelessness Line on 1800 825 955 to connect with a housing and support worker near you. Calls outside of business hours go directly to The Salvation Army crisis services.
- 2Family Violence Support: If you are escaping family or domestic violence, call Safe Steps at 1800 015 188 (available 24/7)
- 3Emergency Danger: Call 000 immediately if you or someone else is in physical danger.
Emergency Services & Other Urgent Contacts
| Service | Phone Number | Notes |
|---|---|---|
| Police / Ambulance / Fire | 000 | All emergencies |
| Police Assistance Line (non-urgent) | 131 444 | Non-emergency police |
| Nurse-on-Call | 1300 60 60 24 | 24/7 nurse advice |
| Victorian Poisons Information | 13 11 26 | 24/7 |
| NDIS Quality & Safeguards Commission | 1800 035 544 | Mon–Fri 9am–5pm |
| Disability Advocacy (VALID) | 03 9416 4003 | Mon–Fri 9am–5pm |
| Public Guardian (Victoria) | 1300 309 337 | Mon–Fri 9am–5pm |
| Child Protection (DFFH) | 1800 000 551 | 24/7 |
| Older Persons Abuse Line | 1300 651 192 | Mon–Fri 9am–5pm |
Community Support Squad — Contact Us
If you're a CSS participant and you're not sure who to call, please reach out to us first. We can help connect you with the right service.
0448 067 408Quick Reference — Keep This Page
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Community Support Squad | 0448 067 408 | support@communitysupportsquad.com.au
