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Privacy Policy

Community Support Squad is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission standards.

1. Information We Collect

To deliver tailored community and disability support services, we collect personal and sensitive information, including:

  • Personal Identifiers: Name, date of birth, residential address, email, and contact numbers.
  • Support & Health Records: NDIS plan details, medical history, behavioral support plans, emergency contacts, and support coordinator details.
  • Administrative Information: Billing data, service agreements, and feedback submissions.

2. How We Collect Information

We collect information directly from you or your authorized representative during onboarding, intake assessments, or via website contact forms. With your explicit consent, we may also receive information from healthcare providers, support coordinators, or government agencies (such as the NDIA).

3. Purpose of Collection & Use

Your personal information is collected and used strictly to:

  • Develop, implement, and review individual support plans.
  • Ensure participant safety, medical responsiveness, and continuous care.
  • Process NDIS billing and maintain service compliance.
  • Comply with regulatory obligations under the NDIS Act and Australian law.

4. Disclosure of Personal Information

We do not sell or rent personal information. Disclosure only occurs with your consent or where required by law, including to:

  • Support staff directly assigned to your care.
  • The NDIS Quality and Safeguards Commission or NDIA for audit and compliance.
  • Emergency medical personnel in the event of an urgent health crisis.

5. Storage, Security & Retention

All digital records are stored within secure, encrypted, cloud-based practice management systems with role-based access controls. Physical records are kept in locked storage. Information is retained in accordance with statutory health record retention guidelines and securely de-identified or destroyed when no longer required.

6. Your Rights & Access

You have the right to request access to the personal data we hold about you and to request corrections if any details are inaccurate, out of date, or incomplete. Requests are processed within 30 days upon verifying your identity.

7. Contact & Complaints

If you have questions about this policy or wish to lodge a privacy complaint, contact our team:

Community Support Squad Email: info@communitysupportsquad.com.au Website: communitysupportsquad.com.au