Your Rights, Our Responsibilities
At Community Support Squad, we are committed to delivering safe, ethical, and high-quality NDIS support. Our policies outline how we protect your rights, ensure complete transparency, and maintain the highest standards of care.
Our Policies Handbook
Participant Rights & Responsibilities
We are committed to upholding the rights of all participants, including the right to dignity, privacy, and choice, while outlining mutual expectations for safe, respectful service delivery.
Privacy and Confidentiality
Your information is safe with us. This policy explains how we collect, use, and protect personal and sensitive information in strict accordance with the Privacy Act and NDIS guidelines.
Feedback and Complaints
We value your voice—whether it’s a compliment, concern, or complaint. This policy details how to provide feedback and how we respond to it promptly, fairly, and respectfully.
Incident Management
This policy explains how our team responds to and manages incidents to ensure participant safety, outlining transparent reporting and prompt resolution procedures.
Code of Conduct
Our team follows the NDIS Code of Conduct at all times. This covers professional behavior, ethical standards, and performance expectations for all staff and contractors.
Reportable Incidents
Outlines specific incidents that must be reported directly through the NDIS Quality and Safeguards Commission, ensuring complete accountability, transparency, and safety.
Safeguarding & Risk Management
We take a proactive approach to participant safety. This policy details how we identify, evaluate, and minimize risks across all aspects of service delivery.
Service Agreement Terms
A clear, transparent outline of the terms and conditions of our service agreements, including cancellation rules, supports provided, and participant rights under the NDIS.
CONNECTED TO COMMUNITY
Supporting Melbourne’s eastern communities with care and commitment
We believe true support happens out in the community—meeting participants where they are, understanding their local environments, and building trusted connections that last.
