Support for Everyday Life, Independence & Genuine Community Connection
The right support worker should do more than simply turn up. They should take time to understand you, respect your choices, and support you to live life in the way that feels right for you. We carefully match you with someone who fits your needs, interests, and personality.
⚡ We respond to all referrals within 48 hours
Support Shaped Around You
Support work looks different for every person. You might need practical assistance at home, confidence to try something new, or a reliable worker who understands your communication style.
At CSS, support is never one-size-fits-all. You always remain in control of your routines, supports, and goals.
- What you want support with & how you prefer it delivered
- What you can already do independently
- Which practical skills you would like to develop
- Your communication and sensory preferences
- Your culture, identity, interests and personal values
- What makes you feel comfortable, respected and safe
- The personality and qualities you look for in a support worker
How Our Support Workers Can Help
From daily routines and transport to social connection and building everyday confidence, our team provides practical, participant-led support.
Assistance with Daily Life
Practical support with meal preparation, domestic tasks, home organisation, personal routines, and building healthy daily habits.
Community Access
Exploring local events, joining interest clubs, visiting markets and cafés, and building confidence in unfamiliar environments.
Social Connection
Connecting with community groups, maintaining important friendships, practicing communication, and building organic relationships.
Building Everyday Skills
Hands-on learning in cooking, budgeting, public transport, appointment scheduling, and personal self-advocacy.
Appointments & Activities
Preparation, travel assistance, note-taking, communication support, and reducing anxiety for essential appointments.
Travel & Transport Support
Safe transportation during supports to appointments, community events, education, volunteering, and recreational activities.
Health & Wellbeing Routines
Supporting active walks, exercise routines, healthy eating habits, visual schedule reminders, and agreed medication prompts.
Support During Life Transitions
Consistent support when moving home, starting work or study, returning from hospital/custody, or adapting to new equipment.
Carefully Matched Support Workers
The relationship between a participant and support worker matters. We consider experience, communication style, shared interests, and safety to ensure the right fit.
1. Tell Us What You're Looking For
We begin with a conversation about your goals, routines, sensory preferences, and the type of personality you feel comfortable with.
2. Meet a Selected Worker
We introduce you to an experienced team member who matches your interests so you can ask questions and see how it feels.
3. Start Support & Review Match
Once you are happy to proceed, we establish your schedule. We regularly check in to ensure the match remains comfortable and effective.
More Than 'Doing For' — Working Alongside You
We offer choices rather than assumptions, ask before stepping in, and encourage independence without withdrawing needed support.
Person-Centred
Your support is tailored to your life, preferences, and goals—never a generic program.
Neuroaffirming
We respect different thinking styles and communication preferences without trying to ‘correct’ harmless differences.
Trauma-Informed
We understand how past experiences affect trust and safety. We prioritise predictability, patience, and respect.
Recovery-Oriented
We focus on strengths, hope, and everyday capacity building, walking beside you to foster self-determination.
Rights-Focused
We champion your dignity, privacy, personal boundaries, and right to make your own decisions.
Reliable & Accountable
We value punctual, consistent support and clear communication, always following through on agreed commitments.
Who We Support
We assist adults and young people across a diverse range of disability needs and life goals throughout Melbourne.
- Autism & neurodevelopmental differences
- Intellectual disability & cognitive support needs
- Acquired brain injury (ABI)
- Psychosocial disability & mental health challenges
- Physical disability & mobility requirements
- Neurological conditions & sensory differences
- Complex trauma & communication needs
- Complex or co-occurring support needs
- Barriers to everyday domestic routines
- Barriers to confident social & community access
Clear Boundaries: What Our Support Workers Do Not Do
Clear boundaries protect participants and support workers, ensuring safe, respectful, and transparent relationships.
- Provide medical, legal, or financial advice
- Diagnose or treat clinical mental health/medical conditions
- Provide counselling or formal therapy
- Make decisions on your behalf or control who you see
- Handle money outside agreed, documented service processes
- Perform clinical crisis or emergency intervention (Call 000 in an emergency)
How to Get Started
Refer yourself or have a family member, nominee, or coordinator get in touch.
We discuss your goals, schedule preferences, and ideal support worker qualities.
We arrange a free introduction to ensure the match feels completely comfortable.
We confirm all schedules, transparent rates, and terms in your service agreement.
Find Support That Feels Like the Right Fit
You deserve support that respects who you are, helps you do more of what matters, and feels like a genuine partnership. We take time to match you with someone who can walk beside you.
⚡ We respond to all referrals within 48 hours
Frequently Asked Questions
Everything you need to know about our support work, community access, worker matching, and NDIS pricing.
A support worker may assist with personal activities, domestic routines, meal preparation, grocery shopping, appointments, transport, community access, social participation, and building everyday skills based on your goals.
Community access is support that helps you participate in activities outside your home—such as attending social groups, visiting libraries, going shopping, pursuing hobbies, or spending time with friends.
Yes. Depending on your needs and NDIS plan, a support worker can assist with everyday morning/evening routines, meal preparation, domestic tasks, home organisation, and independent living skills.
Personal care (showering, dressing, grooming, toileting) can be provided depending on your needs, complexity, and worker availability. Personal care is always delivered with your consent, dignity, and privacy at the centre.
A support worker can assist you with participating in ordinary household tasks as part of your daily living goals. Heavy or specialized cleaning requires a dedicated cleaning service.
Where agreed in advance, a worker may transport you during scheduled support using an approved vehicle. Any applicable travel, kilometre, or toll charges are clearly documented in your service agreement.
Yes! You have the right to choose who supports you. We ask about your preferred qualities, interests, and communication style, matching you accordingly based on worker availability.
Tell us immediately. You will never be pressured to continue with a worker who does not feel like the right fit, and we will work with you to arrange a new match.
Yes. If appointment support relates to your disability needs, your worker can assist with travel, preparation, note-taking, and communication. They do not provide medical or legal advice.
Yes, where we have appropriately trained team members who can safely meet their needs. Support is planned alongside parents/guardians while respecting the young person’s developing independence.
Not exactly. Support work provides practical disability assistance with daily living and community access. Peer mentoring specifically focuses on lived experience for guidance and encouragement. If you prefer a worker with lived experience, let us know during intake.
Yes. Your plan must include appropriate Core or Capacity Building funding that can be used for support work. You can check your plan with your Support Coordinator, plan manager, or our team.
Yes. CSS works with plan-managed and self-managed NDIS participants, subject to worker availability and service suitability.
Rates align with current NDIS Pricing Arrangements. All agreed hourly rates, transport charges, and cancellation terms are outlined transparently in your service agreement before supports begin.
Yes, availability depends on your needs, worker availability, and agreed schedules. Applicable NDIS penalty rates apply for after-hours and weekend supports.
Yes. You can request changes to your worker, schedule, or supports at any time. You can end services according to the standard notice period in your service agreement.
Referrals can be made by participants, families, nominees, Support Coordinators, Recovery Coaches, plan managers, advocates, or healthcare professionals. We always confirm participant consent before starting.
