Participant Rights & Responsibilities
At Community Support Squad, we uphold the highest standards of dignity, choice, and control. Every participant has the right to safe, respectful, and empowering support.
Be Heard.
Be Respected.
Be Empowered.
Know Your NDIS Rights
Understanding your rights can make it easier to ask questions, make informed choices and recognise when something about your NDIS supports doesn’t feel right.
Your Rights at a Glance
NDIS supports should respect your choices, safety, privacy and right to understand what is happening.
Choice & Control
You should be involved in decisions about your supports, goals and how your services are delivered.
Safe, Quality Support
Supports should be delivered safely, competently and with respect for your dignity and wellbeing.
Privacy
Your personal information, circumstances and records should be handled respectfully and appropriately.
Clear Pricing
You should understand what you are being charged for and what your service arrangements include.
Speak Up
You can raise concerns, give feedback and make complaints about the supports you receive.
Challenge Decisions
Certain decisions made by the NDIA can be reviewed if you disagree with the outcome.
1. Your Right to Choice & Control
Your support should be done with you — not to you.
What this can look like
- Being asked what you want before decisions are made.
- Having your preferences and communication needs taken seriously.
- Being supported to understand your options.
- Asking questions when something is unclear.
- Having a say in who provides your supports where your plan arrangements allow.
- Not being pressured into purchasing supports you do not want or need.
2. Your Right to Safe & Respectful Support
You do not have to accept unsafe, disrespectful or poor-quality support just because it is NDIS funded.
NDIS providers and workers are expected to provide supports safely and competently, with care and skill. They must also take reasonable steps to prevent and respond to violence, exploitation, neglect, abuse and sexual misconduct.
Something Might Not Be Right If…
Trust your instincts. These examples can be signs that it is worth asking questions or getting further advice.
3. Your Right to Privacy
Protect your personal information
Your privacy should be respected when providers and workers handle information about you, your disability, your plan and your supports.
Be cautious about sharing passwords or login details. You should not need to give a provider your personal myGov or myNDIS login password simply for them to deliver supports.
4. Your Right to Understand What You're Paying For
Service arrangements should be clear enough for you to understand what you are agreeing to.
Questions You Can Ask Before Agreeing to a Service
5. You Have the Right to Speak Up
You can raise concerns, give feedback or make a complaint about NDIS supports or services.
Provider or Worker Concern?
The NDIS Quality and Safeguards Commission can deal with concerns about NDIS providers, workers and the quality or safety of NDIS supports.
- Safety or quality concerns
- Provider or worker conduct
- Potential breaches of the NDIS Code of Conduct
- Abuse, neglect or exploitation concerns
Plan or Agency Concern?
Issues relating to NDIA decisions, funding amounts and Agency administration are generally matters for the NDIA.
- Plan funding amounts
- NDIA decisions
- NDIA response times
- myNDIS or myPlace issues
6. You Can Challenge Certain NDIA Decisions
If the NDIA makes a reviewable decision you disagree with, there is a formal review process.
You don't have to navigate this alone.
Advocacy or legal support may be available to help you understand the review process and prepare your case.
Something Doesn't Feel Right?
Here are some practical steps you can take.
Write It Down
Keep dates, notes, emails, screenshots and invoices.
Check What You Agreed To
Review your service agreement, invoices and records.
Ask Questions
Raise the issue directly if you feel safe doing so.
Get Support
Consider advocacy, legal advice or another trusted support.
Escalate It
Take the issue to the appropriate organisation if needed.
Knowing Your Rights Isn't Being Difficult.
Asking questions, setting boundaries, checking charges and speaking up when something doesn't feel right are reasonable parts of having choice and control over your supports.
Official NDIS Resources
For current rules and formal guidance, always check the official NDIA and NDIS Commission websites.
We are committed to delivering services in accordance with the NDIS Practice Standards and Quality and Safeguards Commission guidelines.
You have clear rights regarding how you are treated and how your services are provided.
