Author: Community Support Squad
Published on: May 22, 2025
☎️ One minute it’s a friendly “quick check-in” — the next, you’re being told your NDIS plan is changing.
If you’re a participant — or you support someone who is — you might have recently received a call from the NDIA. A friendly voice on the other end says they’re just “checking in to see how things are going.”
Sounds simple, right?
Not exactly.
🙅♀️ The Check In Trap
These calls might sound like a casual catch up, but they often turn into a stealth reassessment — without your Support Coordinator, without your updated reports and without proper context.
👇🏼 Here’s what we’re seeing happen:
• No one from your support team is present
• Your therapy and support reports haven’t been reviewed
You’re asked a few broad questions like:
• “How’s things going?”
• “Are you still seeing your therapist?”
• “Are things improving?”
Then, before you know it:
“Great, we’ll finalise your new plan and send it out soon!.”
Wait… What?!
Thats not a check-in. That’s a rushed review, informal reassessment — and it can seriously impact your plan review if you’re not prepared.
📝 Here’s What to Do Instead:
If the NDIA calls for a “Check-In”, here’s your step by step play:
• Don’t answer if you’re not ready — or politely end the call
• Contact your Support Coordinator right away
• Collect updated reports from your team (therapist, OT, physio, psychologist etc) — whoever supports your plan
• Speak with an advocate if you need guidance
• Push for a proper plan review — on your terms, with your people
Your plan matters. Don’t let a phone call decide your future.
You deserve to be apart of the process — fully informed, supported, and heard.
If the system tries to rush, you get to slow it down.
Make sure your plan reflects your real needs — with the right evidence and the right support.
👭 Need help navigating the NDIS?
We’re here for you. Reach out to Community Support Squad today.
